Privacy Policy

Last updated: June 23, 2026

1. Information We Collect

We collect information you provide directly to us, including:

  • Account Information: Name, email address, password, and company information when you register for an account.
  • Payment Information: Credit card details and billing address processed securely through Waffo Pancake, our designated payment processor. Your payment data is collected and processed by Waffo pursuant to its privacy policy; DocFlow does not store full payment card information on our servers.
  • Document Content: Documents, templates, and data you upload, create, or process through our platform.
  • Usage Data: Information about how you interact with our services, including IP addresses, browser type, and usage patterns.
  • Communications: Messages and correspondence you send to us for support or other purposes.

2. How We Use Your Data

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our services
  • To process transactions and send related information
  • To send you technical notices, updates, and support messages
  • To respond to your comments, questions, and customer service requests
  • To monitor and analyze trends, usage, and activities in connection with our services
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities
  • To personalize and improve your experience

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using TLS/SSL
  • Encryption of sensitive data at rest
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Cookies

We use cookies and similar tracking technologies to collect and track information about your interactions with our services. Types of cookies we use include:

  • Essential Cookies: Required for the platform to function properly
  • Analytics Cookies: Help us understand how users interact with our services
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our services.

5. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing of your personal data
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at support@signdoc.tech.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: